Frequently Asked Questions

What is Hooray Teams?

Hooray Teams is an online platform that helps you host a range of virtual team-building activities. We specialize in facilitating engaging team-building experiences catering to the needs of event planners, team leads, and HR professionals. Our platform offers an extensive lineup of hosted and kitted events, from virtual trivia to interactive virtual hot sauce-making classes. Whether you're planning end-of-quarter celebrations, Christmas parties, or simply a delightful happy hour, you are sure to find an event that will engage and entertain your team.

How can I book a virtual team-building event?

Alternatively, if you're uncertain about the event selection, feel free to contact us, and our dedicated customer service team will promptly assist you in making the perfect choice. Simply navigate to our Virtual Events page, choose your preferred event, select your preferred date, time, and add the number of participants. You can then make a direct booking through payment on our website. When the booking is made successfully, a member of our team members will confirm your reserved slot via email.

Are all the events done via Zoom, or are there in-person events as well?

Currently, our focus is exclusively on virtual team-building events, conducted primarily through Zoom or other video conferencing tools. However, we are actively exploring options to include in-person team-building events.

Is there a maximum/minimum number of people for each event?

Details regarding the minimum and maximum number of participants for each event can be found in the 'I'm interested in this event' box on the respective event pages. Please note that while we technically don't impose a minimum number of participants, there is a minimum starting price for each event.

Can I change the number of people attending the event after making a booking?

If you wish to reduce the number of participants, you can do so up to 10 days before the event, after which the headcount is fixed and no changes can be made.

Should you need to increase the number of participants after booking, kindly inform us, and we'll make every effort to accommodate your request. For events partnered with third-party vendors, we may need to coordinate with them for additional headcount.

Can I change the date of my event?

You can change the date of your event up to 10 days before the original event date. However, please note that date changes are not applicable for kitted events.

How can I pay for my event?

Payments for events can be conveniently made through credit cards via our secure platform using Stripe. Additionally, we offer bank transfer options, for which you can contact Hooray Teams to make suitable arrangements.

What are the cancellation terms for an event?

We offer the flexibility of free cancellations or date changes up to 10 days before the scheduled event, ensuring peace of mind for your planning process. Please note that for kitted events there is no option for cancellation once the kit is shipped.

What are the next steps for booking and how can I confirm my booking?

Once that is done, we'll have to confirm the availability of our hosts. Once confirmed, we’ll send you a meeting invite with the joining link and any instructions needed to join.

To book your event, you need to make a payment for your set date and time and the number of people. You can do that either through the website or with one of our salespeople directly.

How many people can be booked per event?

Each event can accommodate anywhere from 10 to 1000 participants, making it perfect for small teams or large groups.

Do you have any brochures that I can show and send to my team?

Yes, we have brochures that you can share with your team. Simply let us know, and we'll send them over to you right away.

What are boxed or kitted events?

Boxed or kitted virtual events are interactive experiences where participants receive physical kits tailored to the event in advance. These kits, mailed before the event, include materials for activities like crafting, cooking, or games, adding a hands-on element to virtual gatherings.

What is the process for booking a kitted event?

Once you choose an event and fill in our booking form, you will be asked to make a payment. After your payment is processed, you'll receive a booking confirmation. Our logistics team will then collect participant addresses for event kit shipment. We need a minimum of two weeks for preparation. An event planner will contact you for any questions or customizations. On the event day, join the provided Zoom link, and our hosts will handle the rest

How does a kitted event work?

• To book a Kitted or Boxed Event, first reserve the event for the desired date and time, ensuring it’s for the right number of participants. We generally require a minimum of 2 weeks' notice to ensure all kits are delivered on time.

• Once your booking is confirmed, we’ll verify the addresses and details for all participants and ship out the kits.

• On the event day, everyone can connect online to enjoy their boxed team-building experience together.

What is the lead time needed for a kitted event?

Once your payment is processed, you’ll receive a booking confirmation. We require a minimum of two weeks for preparation from the date of that confirmation.

What is the return policy for a kitted event?

Our return policy for kitted events permits changes or cancellations only before the kit is shipped. Once the kit is on its way, cancellations are no longer possible. Please make any adjustments or cancelations before shipping to avoid any inconvenience.

How many should you book?

It's best to book for the minimum number of attendees you expect. This way, if more people join, it’s easier to adjust the billing for the additional participants.

How do you accommodate dietary restrictions and preferences?

We offer customizable kits that cater to various dietary needs, including vegetarian, vegan, gluten-free, and other preferences. Just let us know your team’s dietary restrictions when booking, and we’ll tailor the ingredients accordingly.

What if someone on the team has food allergies?

We ask for detailed information about any food allergies ahead of time. Our kits are labeled with clear ingredient lists, and we can exclude or substitute certain items as needed.

Can participants with different dietary needs receive customized kits?

Yes. Each participant can receive a kit that’s customized to their dietary requirements. Whether it’s dairy-free, nut-free, or any other preference, we ensure everyone has what they need to fully enjoy the experience.

Is there a plant-based or non-alcoholic option for tasting sessions?

Yes. We provide plant-based alternatives and non-alcoholic options for tasting events. Just indicate these preferences during registration, and we’ll make sure to send the appropriate kit.

How far in advance should we provide dietary information?

We recommend submitting dietary preferences and allergy details at least two weeks prior to the event to ensure there’s enough time to source and deliver customized kits.

What happens if someone forgets to mention an allergy or preference?

If any last-minute information comes up, let us know as soon as possible. While we try our best to accommodate late changes, it’s best to submit details early to avoid any issues.

What is a virtual game?

A virtual game is an online activity designed to bring remote teams together for a fun team-building time. These games are hosted through video conferencing platforms, allowing participants to join from anywhere. They can include trivia games, scavenger hunts, escape rooms, murder mysteries, and more.

How does a Zoom game work?

A Zoom game typically involves participants joining a video call where they engage in interactive challenges, quizzes, or activities led by a host. The host can use Zoom’s features, such as screen-sharing, breakout rooms, or chats, to facilitate the game.

What’s the format of virtual games?

Games vary in format but typically feature multiple rounds or segments, such as Q&A, image, and music rounds for trivia or themed puzzles for escape rooms. The game usually includes a general introduction of the gameplay followed by clear instructions and guided support by a host for all participants to complete the game. Participants earn points or achieve objectives by answering questions and solving challenges.

Are the games team-based or individual?

Most of our games are team-based to maximize collaboration and ensure everyone has a blast. Team play encourages interaction and teamwork, making the experience more engaging and fun. Typically, teams consist of 3 to 7 members, allowing for diverse ideas and strategies while keeping the game lively and interactive.

What types of virtual games are available?

We offer a wide range of virtual games like trivia, escape rooms, scavenger hunts, murder mysteries, bingo, and more on our platform.

Do we need any special equipment or software for virtual games?

Most virtual games require only a device with high-speed internet access, access to video and a microphone. Game materials, digital platforms, and hosts are included in the package.

Can virtual games be customized for our team?

Yes, many virtual games can be customized to align with your team’s preferences, themes, or specific goals, ensuring they meet the objectives of your team-building event.

How long do virtual games typically last?

Most virtual games typically last at least 60 minutes, though the duration can vary based on the game's complexity and the number of participants.

What happens if a player loses connection during the game?

If a player loses connection, they can usually rejoin the game; however, they may not be able to pick up exactly where they left off, as the game is designed for group participation.

What are the benefits of playing virtual games with my team?

Virtual games help strengthen team bonds, improve communication, encourage collaboration, and provide a fun way to de-stress and connect with colleagues.

Are these games and activities suitable for every member of the team?

Yes, these activities cater to various skill levels, so whether you’re a beginner or an expert, you’ll have a great time sharing the experience with your team.

How interactive are these team-building games and activities?

The sessions are crafted to be highly interactive, featuring lively hosts who engage participants with real-time questions and activities.

Are the questions and content culturally inclusive?

Yes, the games are inclusive for diverse, global teams. We send a pre-event questionnaire to tailor the experience, ensuring all cultures are respected and everyone feels included. To find the best option for your team’s needs, please refer to our website or contact us directly.

How many people can participate in the games?

The number of participants may vary by game type. Our virtual games can accommodate anywhere from 10 to 1000 people.

What happens if the number of participants changes?

You will be billed for each additional person who joins the game. If the number of participants decreases, you can adjust the count up to a few days before the event and receive a refund for any unused spots.

How much do these sessions cost?

The cost of our sessions varies depending on the event type and the number of participants. Pricing is generally set either per person or by group size. For example, there is a set rate for groups of 1-25 people, and different pricing structures apply for larger groups. For exact pricing, contact our experts for a customized quote based on your team’s size and needs.